A message for our customers about COVID-19

Dear valued customer,

Firstly, we hope this message finds you and your loved ones safe as the COVID-19 crisis impacts our communities. 

To combat the potential implications of the now global pandemic, we have proactively implemented the following actions:

  • Close monitoring of both WHO and UK Government advice and guidelines
  • Implementing a work from home arrangement for staff where practical
  • Utilisation of other means of communication such as video conferencing, rather than face to face meetings .
  • Taking aggressive steps to minimise risk of our Staff, Customers and General public alike

The current situation globally is unprecedented, but you can be rest assured that FSP Alarms Ltd/ZEST Fire & Security are doing everything we can to ensure our customer support levels are maintained for the duration of the pandemic.

Our online and telephone channels, as well as on the ground and remote engineer support, remain open for business as usual, which will continue while we can do so safely.  Our sales, customer service, technical and accounts teams remain available to answer your questions via email and phone albeit some may be working from home. 

In order to help us to provide the best service we can to all of our customers we ask that wherever practical you utilise the use of our support team by using our telephone services, email and mobile phone numbers, as located at top of this letter.

We will continue to monitor the position and provide you with further communications as and when necessary. Please do not hesitate to contact us if you have concerns or questions we can help with. And as always, thank you for your continued support as we navigate through these challenging times together.